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TERMS & CONDITIONS

 

ACADEMY OPEN HOURS 

 

Monday - Friday {9 am - 5 pm}

 

Saturday - Sunday (The Academy is Closed) 

 

The Academy is also closed during every UK Holiday including Bank Holidays. 

LOYALTY PROGRAM INFORMATION

 

The Academy of LivingReiki Therapies Loyalty Program is a new way for you to earn discounts on future purchases. For every £10 that you spend on attunements, you will receive 1 coin. Each coin is the equivalent to £1.00 in digital money. At this time, the Loyalty Program is only available when an attunement is purchased using a Credit Card. Paypal purchases are not covered by the Loyalty Program. Please click on the widget that can be found on the bottom left of the Academy homepage. If you have any questions about the Loyalty Program please contact me directly at livingreikitherapies@hotmail.co.uk 

SPECIAL OFERS

LivingReiki Academy will occasionally create special offers and prize draws as a way for us to give back to the spiritual community. Over the 23+ years of teaching, the Academy has received numerous blessings and we are always honoured to be chosen to be someone's teacher. The academy also understands that not everyone has the money to purchase attunements, so we will always make sure that energy healing and distant attunements are kept to a reasonable level in the hope that this will open them up to everyone who has chosen to advance their personal and spiritual lives. There are however some conditions that are added to these offers to make sure everyone is treated the same. Some items will be excluded from these offers which means that they must be purchased separately and not part of a discount purchase. If this is not honoured and an excluded item is purchases using a discount, you will receive a PayPal invoice for the under payment. This must be paid within 48 hours of receipt of the invoice. If you refuse to pay the additional costs that are needed due to you using the code on an excluded item or if my requests for the additional payment are ignored, the Academy will issue a partial refund {minus 25% of the fee paid}. This will cover the cost of the e-book / manual you will have received as well as my time to correspond with you. You will also receive a block from future purchases at the Academy and a block from using the manuals and energies contained within the e-book / manuals you were sent

THE RIGHT TO MAKE CHANGES TO ATTUNEMENTS, PACKAGES AND/OR LISTINGS

LivingReiki Academy and Jay Burrell have the right to make changes to attunements, listings and packages without prior notice being given. This also includes the addition or removal of attunements and/or manuals if needed or requested by the founders of each attunement. 

 

HOW DO I PAY FOR MY ATTUNEMENTS 

 

At this moment in time, the Academy is only accepting payments via PayPal and Stripe. You do not need a PayPal account to purchase your attunements, all you need is a valid credit or debit card then you can follow the onscreen instructions to check out as a guest. I am working hard to bring ApplePay to the Academy this year. You can also use a PayPal payment plan to pay for your attunements over 3 payments, making it more affordable to access more advanced systems and larger packages. The Lifetime Member packages are also available to purchase using PayPal payment plans.  

WHEN WILL I RECEIVE MY MANUALS 

 

All manuals are sent by automated download links which will be sent to the email address that you used during the checkout process. Some manuals are not available via digital download so these will be sent via email after your purchase and payment has cleared. You will also receive a "Thank You" email from me when you purchase any attunement from the Academy. Digital downloads of your manuals are valid for 30 days. Once the 30 days have passed the downloadable link will no longer be valid. All e-Manuals are in English but if you need a manual in another language please contact me at livingreikitherapies@hotmail.co.uk to ask if we have a document in your chosen language. If we do then this will be sent to you via email after your payment has been made. 

WHEN WILL I RECEIVE A REPLY TO MY EMAIL

I will always try to reply to emails the same day that they are sent but on occasions, it can take 2-3 days, especially during busy periods when I am teaching over 40-50 students at one time. If you have not received a reply within 4-5 days {Maximum}, please re-send your email with the word RE-SEND within the subject bar of your email. I kindly ask that repeat emails are not sent a few hours after the original if you have not received a reply. This will not speed up the reply process. Email correspondence must be kept within the subject of the teaching being given. This is so I can give each student the same level of support and replies to their emails. This also prevents any confusion or lack of replies to specific questions or queries. If these guidelines are not honoured, I hold the right to withdraw all teaching and refuse to reply to emails. 

 

CORRESPONDENCE AND EMAIL SUPPORT PLEASE READ

 

At the Academy, we offer full email support to all students before, during and after the spiritual training and distance attunements have been given. We do not offer online video {Skype/Zoom} or telephone correspondence! This is a guideline that has been in place since the academy was created in 2002 and remains intact to this day. All correspondence is given via email or live chat via the Academy chat window. I do not have a work telephone number and I will not give out my personal/private number to anyone other than friends and family so please honour this guideline and do not request telephone or live video chat support. If you suffer from any disability of which I am working with quite a few students who have emotional disabilities as well as physical disabilities such as blindness or deafness, I will always do my best to support you. There are many applications that you can download onto an Apple computer or Windows program which will read the manuals to you if you suffer from full or partial blindness. You can also use programs to dictate to your computer when writing an email. This will give you the ability to send questions or ask for guidance when it is needed. Please understand that I will always do my best to help ALL students at the academy but I also must draw a line when too much is asked of me to do something which is out of my control. If you need help to find programs or applications to help with reading emails/manuals or sending emails please do not hesitate to get in touch and I will help as much as I can. 

REFUNDS AND/OR ATTUNEMENT EXCHANGES {PLEASE READ CAREFULLY}

 

Due to the nature of online spiritual teaching and with all manuals being delivered straight away via downloadable links, WeTransfer or via my Google Drive account, refunds and swaps are not offered. The Consumer Rights Act of 2015 is the official legislation in the UK which dictates a mandatory 14-day period in which the seller (LivingReiki Academy ) must offer a refund to a customer {student} if the downloadable links and/or documents are faulty and will not open. Proof of the faulty link or a screenshot of the manual, not opening must be sent to Jay Burrell at LivingReiki Academy at livingreikitherapies@hotmail.co.uk to request a resend of your e-manual or download link. A replacement e-manual will be offered first if the content of your original document/documents is deemed "faulty". Digital goods must be "of satisfactory quality, "fit for purpose" and "as described," according to the act's legalese. If a payment error has occurred, you will receive the relevant refund in the form of a Gift Voucher to use against any future purchase from the Academy.

 

LIFETIME MEMBERSHIP REFUNDS

 

For students who sign up to become Lifetime Members of the Academy, refunds are not offered. When correspondence has begun and access to my Google Drive account has been given, refunds are not possible and the purchase is deemed as final! 

DISTANT ATTUNEMENTS 

 

Distant Attunements are sent using the Chi Ball {Call In} method or at an appointed time and day. We do not offer Skype or Live One to One attunements. I also ask for all students to leave a minimum of 24 hours before they request for their attunement to be sent. I will then proceed to book your attunement into my diary for a day when I am free. I do not believe in giving the attunements as soon as payment is sent. I strongly believe in the old school method where the teacher and student build a connection during this time as it helps with the attunement process. To reiterate, I will not send attunements the same day as they are purchased unless otherwise specified in the attunement listed or newsletter. If multiple attunements are sent for you to call in at your convenience, these must be accepted with a gap of 2-3 days between each chi ball. Failure to do this, will result in a request for you to call them in again by following this guideline before your certificates and lineages will be issued. The Academy is not a re-selling website. We are a genuine Spiritual Teaching Academy where we hold your Spiritual Welfare at the forefront of our services! Distant Attunements are only offered to suddens 18 years and older. 

RE-ATTUNEMENTS

If a re-attunement is required, a 50% fee of the original purchased price will be required before the re-attunement can be booked. A re-attunement is also one that you ask for after the original chi ball/attunement has been sent. For example, if your purchased attunement was purchased at £10, you will be asked to pay a re-attunement fee of £5

CERTIFICATES {NEW GUIDELINES FOR 2024}

 

Requests for multiple certificates are no longer permitted. You must request your certificate after each attunement has been received. This also applies to students who have booked multiple chi balls at one time. If multiple certificates are requested, there will be an administration fee of £1 per certificate. If requests for multiple certificates continue, I will not issue a certificate, you will only receive a lineage. 

WHAT WILL YOU EXPERIENCE DURING MY DISTANT ATTUNEMENT 

 

Attunements are a unique event for every person so no one will ever experience the same thing. Some people will sense energy more than others. Some students will be given visuals of colourful lights, spirit guides, animal guides, loved ones who have crossed over, ascended masters or visions of beautiful landscapes. There are however times when nothing is seen or felt. This will quite often worry the recipient of the attunement resulting in a deep inner concern that they have not been attuned. I would like to promise you now that if this occurs it never means that you have not been attuned or that the energies were not received. At times, an attunement will enter into your consciousness with a whisper of energy due to personal situations you might be experiencing at that time which needs to be cleared and resolved before the energies will manifest within your life. At other times, the energies will simply flow into your Etheric background so that they can slowly filter through your consciousness over a period of days, weeks or even months after the main attunement is accepted. Always remember that energy is an intelligent force and simply intending for the Energetic Vibrations to enter into your life is all that is needed. If re-attunement is requested, these can be sent but there is an administration fee of 25% of the original price that you paid for the re-attunement to be sent. This is asked to cover my time to re-book the attunement for a 2nd time into my diary. Attunements work, whether you feel them or not so please make sure that the re-attunement is needed before requesting one to be sent! 

AFTER EFFECTS OF ATTUNEMENTS 

Distant Attunements can bring forward a whole hose of positive effects but they can also manifest themselves with feelings of being separated from all that you once knew. This occurs when the energies you receive lead you down the path of a Dark Night of the Soul. When this occurs, you are taken on a journey of inner discovery and releasement from all energies that no longer serve your highest good. The Dark Night will last for anything from a few days to a couple of weeks, during which time you can feel a total disconnection from everything you once knew. 

DISTANT HEALING

Distant healing is given to try to help the body to heal itself. Mr Jay Burrell and LivingReiki Academy will never make a promise to perform a cure or to bring forth miracles for you or a loved one if the healings have been purchased for another person. Healings are given for entertainment purposes and are given in the hope that through the use of energy work, the body will ultimately heal itself. If however after several healings, we find that what we are doing is not bringing about the desired blessings you are looking for or if we feel that continued healing sessions will not bring about any change in your circumstances either because of self-inflicted illness, mental disorders where you purposely make yourself ill or if anything that we do falls on deaf ears and never makes a change, we have the right to withdraw from the healing. Due to the ongoing support, correspondences and guidance that is given before, during and after all healing sessions, refunds are not offered and all sales are final! 

THE RIGHT TO REFUSE TO TEACH SOMEONE 

Under UK law, the Academy of LivingReiki Therapies has the right to refuse teaching to any individual if I do not feel that they are going to honour, respect and follow the guidelines of the attunement in question or the teachings that are given by the Academy. It is entirely up to the founder of the Academy - Mr Jay Burrell to make these decisions based on his understanding and belief about how services provided will be used. If we feel that the services provided will be taken out of context or used to either cause physical harm to the individual or others. By this, it is stated that if an individual will use the services or try to cure or heal a chronic condition such as cancer and refuse treatment then refusal to work with the individual is justified. The same law applies to the refusal to offer services to individuals if they are known to cause trouble or to abuse their legal status as a customer to receive paid services only to then file for a refund after service and documentation has been given. The academy is justified to refuse teaching and to send a full refund if we are harassed or have our character defamed in any way. If continued harassment or defamation occurs, we will escalate the situation further to start criminal charges against the individual{s} who are responsible for the harassment. 

ATTUNEMENT RECORDS AND STUDENT FILES 

Due to the number of students who are being attuned by the Academy, It is the student's responsibility to keep track of the attunements that they have purchased and the dates that the attunements were received. I will keep track of items for a limited time but as soon as the attunements have been given, this information will be deleted as part of data protection. If you have lost your information, please re-log into your account where you will be able to view all of the items you have purchased. The certificates that you will have received will also be sent and must be saved by you {the student}

TAROT READING DISCLAIMER 

 

It is a legal requirement that I include a disclaimer with regard to Tarot Readings. 

 

In accordance with the law in several countries, we must point out that all tarot readings given here are for entertainment purposes only, and no guarantee can be given as to the accuracy of a reading. The user is responsible for his/her own life choices and decisions. We are not qualified to give legal, financial, medical or any other advice, and we do not give advice. If you require advice of any kind you should seek a suitable licensed professional. By using this service you confirm that you are over 18 and that you understand and agree with these terms. If you are under 18 and/or you do not agree with these terms then you are not permitted to use this website. I do not collect any personal data on this site. This service is for over 18s only. Both I and the Academy of LivingReiki Therapies also hold the right to refuse to perform a reading if we feel that it will not be in your best interest or if the messages that are given may cause you to experience negative reactions to the messages which on occasions can cause sudden shifts in awareness and a need for life changes. 

 

Please also be aware that we set a cookie each time a reading is given; we do not store any personal details. 

HEALING SERVICES AND REFUNDS 

You can claim a full refund up to 24 hours after payment has been made. If you have booked your healing within this time frame, a 50% refund will be given. After 24 hours, no refund is offered. If your heading sessions begin straight away, refunds are not offered. When choosing the 1 year of healing service, you can claim a full refund up to 7 days after the payment has been made but there will be a deduction of £150 to cover the costs of 7 days of healing being given. If several weeks have passed since your first healing, no refunds are given so please make sure this service is the right one for you. 

 

IS THE ACADEMY OF LIVINGREIKI THERAPIES ACCREDITED 

 

At the Academy, we do not believe that being accredited by a company makes us any better than someone who is not accredited. Therefore you will never see links, badges or logos listed on the website. The need for recognition comes from the human ego which is something that I have freed myself from. The only company that I have been registered with to show that the teachings that I offer are genuine is the World Metaphysical Association. I have been a member of this accreditation provider for over a decade and am honoured that they allowed both myself and the Academy to join. 

 

* The World Metaphysical Association (W.M.A) - www.worldmeta.org

COOKIE COLLECTION POLICY AND DISCLAIMER 

 

The Academy of LivingReiki Therapies is committed to safeguarding your privacy. This is in compliance with the new General Data Protection regulation that came into force as of 25th May 2018. By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Privacy.

 

WHAT INFORMATION DOES THE ACADEMY COLLECT 

 

The Academy of LivingReiki Therapies collects and safely stores the information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and any purchase history that is made through the Academy of LivingReiki Therapies. We may use software tools to measure and collect session information, including page response times and the length of visits to certain pages. We also collect personally identifiable information (including name, email address and communications); payment details (including credit card information but we do not hold your credit card numbers or security codes). We will also hold on record any comments, feedback, product reviews, recommendations, and personal profile if one has been created. 

 

HOW DOES THE ACADEMY OF LIVINGREIKI THERAPIES COLLECTION YOUR INFORMATION 

 

When you conduct a transaction on our website, as part of the process, we collect the personal information that you give to us such as your name, address and email address. Your personal information will only be used for the reasons stated above. It will only be used for your transaction. Your details will never be given to any third-party organisations apart from our website platform (wix.com). As an extra safeguard, your information is always encrypted and is kept strictly confidential. 

 

WHY DO WE COLLECT THIS INFORMATION 

 

We collect such non-personal and personal information for the following purposes:

 

* To provide and operate the Services;

 

* To provide our users with ongoing customer assistance and technical support;

 

* To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;

 

* To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we may use to provide and improve our respective services; 

 

* To comply with any applicable laws and regulations.

 

HOW DOES THE ACADEMY STORE, USE, SHARE AND DISCLOSE INFORMATION AND VISITOR PERSONAL INFORMATION 

 

The Academy of LivingReiki Therapies is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. Wix.com will always store your data on secure servers behind a protected firewall. All direct payment gateways offered by the Academy of LivingReiki Therapies and Wix.com adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, Discover and PayPal. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

HOW DO WE COMMUNICATE WITH SITE VISITORS 

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email or through Newsletters which are sent via wix.com (shoutout) and MailChimp. You always have the option of unsubscribing from these services which can be done by clicking on the unsubscribe link at the bottom of the relevant newsletters. 

 

THE RIGHT TO BE FORGOTTEN 

 

If you wish to have your details removed and deleted from the Academy of LivingReiki Therapies, you need only ask. If you send this request to the Academy and wish to have the right to be forgotten we will remove your details and contact information from our files. In these circumstances, we will comply with any request, unless we need to retain certain information as a matter of law, such as transaction details. We will always remove as much information as we can, and you will not be contacted again. 

 

LEGAL DISCLAIMER 

 

For legal reasons, I am stating that all items for sale as CURIO and are strictly for entertainment purposes only. When you purchase your attunement and/or healing sessions, you are agreeing to indemnify me from all liabilities & any expenses including lawyer’s fees arising from such claims based on your purchases. The Academy of LivingReiki Therapies makes no claim as to the effectiveness of any item, or product purchased from this website. All services offered through the Academy of LivingReiki Therapies are not meant to replace medical advice. If you suffer from any medical conditions, you must always seek professional assistance prior to receiving any distant attunement or healing session. The Academy of LivingReiki Therapies will not take any responsibility for recommendations made and no guarantees issued towards the validity of information exchanged. Any distant attunement or healing session should only be used alongside traditional medical treatment and should not be viewed as a replacement. By receiving healing sessions empowerments or attunements, you are agreeing to indemnify the Academy of LivingReiki Therapies and Jay Burrell from and against any and all claims of libel, defamation, and violation of rights of privacy or publicity and infringement of intellectual property or other rights. You are also agreeing to indemnify Jay Burrell and the Academy of LivingReiki Therapies from any after effects that you feel are not on alignment with what you expected to receive/experience. By accessing our web site, you agree not to redistribute the information found therein. The Academy of LivingReiki Therapies and Jay Burrell is not liable for any damages or costs of any type arising out of or in any way connected with your use of our services and the attunements that we offer. These services will not cause any adverse effects in your life. 

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