FREQUENTLY ASKED QUESTIONS 

 

ACADEMY OPEN HOURS 

 

Monday - Thursday (9am - 5pm) 

 

Friday - Sunday (The Academy is Closed) 

 

The Academy is also closed during every UK Holiday including Bank Holidays. 

 

LOYALTY PROGRAM INFORMATION

 

The Academy of LivingReiki Therapies Loyalty Program is a new way for you to earn discounts on future purchases. For every £10 that you spend on attunements, you will receive 1 coin. Each coin is the equivalent to £1.00 in digital money. To start using your coins,Simply build up your wallet until you have 10 coins to receive a £10 discount on any future purchase. At this time, the Loyalty Program is only available when an attunement is purchased using a Credit Card. Paypal purchases are not covered with the Loyalty Program. Please click on the widget that can be found on the bottom left of the Academy homepage. If you have any questions about the Loyalty Program please contact me directly at livingreikitherapies@hotmail.co.uk 

 

HOW DO I PAY FOR MY ATTUNEMENTS 

 

At this moment in time, the Academy is only accepting payments via PayPal. You do not need a PayPal account to purchase your attunements, all you need is a valid credit or debit card then you can follow the onscreen instructions to check out as a guest. I am working hard to bring ApplePay to the Academy and hopefully payment plans to help you purchase larger attunements or packages on a weekly and monthly plan. 

WHEN WILL I RECEIVE MY MANUALS 

 

All manuals are sent via automatic emails which you will receive once payment has cleared. Within this email, you will be given a link to download your manual. The manual for Angel LightCode Healing Reiki is sent via traditional email when your payment has cleared. You will also receive a "Thank You" email from me when you purchase any attunement from the Academy. Digital download of your manuals are valid for 30 days. Once the 30 days have passed the downloadable link will no longer be valid. If a re-send of the download link is required, you will be asked to pay a £5 fee per download link. All e-Manuals are in English but if you need a manual in another language please contact me at livingreikitherapies to ask if we have a document in your chosen language. If we do then this will be sent to you via email after your payment has been made. 

WHEN WILL I RECEIVE A REPLY TO MY EMAIL

I will always try to reply to emails the same day that they are sent but on occasions, it can take 2-3 days, especially during busy periods when I am teaching in excess of 40-50 students at one time. If you have not received a reply within 4-5 days {Maximum}, please re-send your email with the word RE-SEND within the subject bar of your email. I kindly ask that repeat emails are not sent a few hours after the original if you have not received a reply. This will not speed up the reply process. I also ask for all students to keep their email subjects strictly to the teaching that is being given. This prevents any confusion or lack of reply to specific questions or queries. Over the years I have been subject to abusive, negative, and accusatory emails. When this occurs, I hold the right to withdraw all teachings if they have been purchased as well as refusing to reply to said emails.

 

CORRESPONDENCE AND EMAIL SUPPORT PLEASE READ

 

At the Academy of LivingReiki Therapies we offer full email support to all students before, during and after the spiritual training and distant attunement has been given. We do not offer online video {Skype/Zoom} or telephone correspondence! This is a guideline that has been in place since the academy was created in 2002 and remains intact to this day. All correspondence is given via email or live chat via the Academy chat window. I do not have a work telephone number and I will not give out my personal/private number to anyone other than friends and family so please honour this guideline and do not request telephone or live video chat support. If you suffer with any disability of which I am working with quite a few students who have emotional disabilities as well as physical disabilities such as blindness or deafness, I will always do my best to support you. There are many applications that you can download onto an apple computer or windows program which will read the manuals to you if you suffer with full or partial blindness. You can also use programs to dictate to your computer when writing an email. This will give you the ability to send questions or ask for guidance when it is needed. Please understand that I will always do my best to help ALL students at the academy but I also must draw a line when too much is asked of me to do something which is out of my control. If you need help to find programs or applications to help with reading emails/manuals or sending emails please do not hesitate to get in touch and I will help as much as I can. 

REFUNDS AND/OR ATTUNEMENT EXCHANGES {PLEASE READ CAREFULLY}

 

Due to the nature of online spiritual teaching which come with distant attunements and digital e-manuals refunds are not given once you have received the download link via email. This is given immediately after your payment has been sent. If you have purchased one of the Lightarian attunements which come with an e-manual that I must purchase from the Lightarian Institute, you are again not entitled to a refund once the order has been placed. The Consumer Rights Act of 2015 is the official legislation in the UK which dictates that a mandatory 14 day period in which the seller (The Academy of LivingReiki Therapies) must offer a refund to a customer (Student) if the downloadable link/e-manual or printed manuals {where given} are faulty and will not open or cannot be read you must first request a new download link or email by manual before a claim is submitted. Proof of a faulty e-manual download link not working or a screenshot of the manual not opening must be sent to me at livingreikitherapies@hotmail.co.uk to request a resent of your e-manual or download link. A replacement e-manual will be offered first if the content of your original document/documents is deemed "faulty". Digital goods must be "of satisfactory quality, "fit for purpose" and "as described," according to the Act's legalese.

DISTANT ATTUNEMENTS 

 

Distant Attunements are sent using the Chi Ball {Call In} method or at an appointed time and day. We do not offer Skype or Live One to One attnuements. I also ask for all students to reply leave a minimum of 24 hours before they request for their attunement to be sent. I will then proceed to book your attunement into my diary for a day when I am free. I do not believe in giving the attunements as soon as payment is sent. I strongly believe in the old school method where the teacher and student build a connection during this time as it helps with the attunement process. To reiterate, I will not send attunements the same day as they are purchased unless otherwise specified in the attunement listed or newsletter. If multiple attunements are sent for you to call in at your convenience, these must be accepted with a gap of 2-3 days between each chi ball. Failure to do this, will result in a request for you to call them in again by following this guideline before your certificates and lineages will be issued. The Academy is not a re-selling website. We are a genuine Spiritual Teaching Academy where we hold your Spiritual Welfare at the forefront of our services! Distant Attunements are only offered to suddens 18 years and older. 

CERTIFICATES

 

Attunement certificates will be issued within 7 days if your attunement being received. I kindly ask that certificates are not requested several weeks or months after your attunements have been received. All certificates will come with a hand-signed signature and genuine lineage. Certificates for multi-leveled Attunements will be sent to you with the master level (after you have received all levels). If you have taken your attunement using the call-in method, you must email me after a maximum of 2-3 attunements have been called in. I will not accept certificate requests for more than 3 certificates at any given time. You must also make sure that you send me your full legal name, the name and date of the attunement that has been received in order for your certificate/certificates to be sent. Duplicate certificates will require an administration fee of £1 per certificate to be paid in full before any duplicate is given. 

ATTUNEMENT PACKAGES - LATE 1990 - EARLY 2000

 

If you purchased the Advanced Package from me during the 1990'2 and early 2000 but have not honoured the agreement that was made to receive your attunements in a timely manner, you will be contacted to see if you wish to proceed with the package. If you have changed your mind and no longer wish to proceed with the package, refunds are not given. This is due to the amount of time that has passed since the original purchase and the commitment that you made with the Academy when you signed up for the package. The Academy also holds the right to charge an administration fee of £50 per student to update their records if attunements have not been received for several years. 

WHAT WILL YOU EXPERIENCE DURING MY DISTANT ATTUNEMENT 

 

Attunements are a unique event for every person so no one will ever experience the same thing. Some people will sense energies more than others. Some students will be given visuals of Colourful Lights, Spirit Guides, Animal Guides, loved ones who have crossed over, Ascended Masters or visions of Beautiful Landscapes. There are however times when nothing is seen or felt. This will quite often worry the recipient of the attunement resulting in a deep inner concern that they have not been attuned. I would like to promise you now that if this occurs it never means that you have not been attuned or that the energies were not received. At times, an attunement will enter into your consciousness with a whisper of energy due to personal situations you might be experiencing at that time which needs to be cleared and resolved before the energies will manifest within your life. At other times, the energies will simply flow into your Etheric Background so that they can slowly filter through your consciousness over a period of days, weeks or even months after the main attunement is accepted. Always remember that energy is an intelligent force and simply intending for the Energetic Vibrations to enter into your life is all that is needed. 

 

If re-attunement is requested, these can be sent but there is an administration fee of 25% of the original price that you paid for the re-attunement to be sent. This is asked to cover my time to re-book the attunement for a 2nd time into my diary. Attunements work, whether you feel them or not so please make sure that the re-attunement is needed before requesting one to be sent! 

THE RIGHT TO REFUSE TEACHING AND/OR SERVICES TO SOMEONE 

Under UK law, the Academy of LivingReiki Therapies has the right to refuse teaching to individuals if we feel that the services provided will be taken out of context or used to either cause physical harm to themselves or others. By this, it is stated that if an individual will use the services to try to cure or heal a chronic condition such as cancer and refuse all medical treatment then refusal to work with the individual is justified. The same law applies to the refusal of offering services to individuals if they are known to cause trouble or to abuse their legal status as a customer to receive paid services only to then file for a refund after services and/or documentation has been given to them. The Academy of LivingReiki Therapies holds these rights and we kindly ask that they be respected. Any harassment or defamation of character resulting in the refusal to offer services to someone can occasionally be escalated to criminal charges being made against the individual who is responsible for the harassment or defamation of character. 

TAROT READING DISCLAIMER 

 

It is a legal requirement that I include a disclaimer with regards to Tarot Readings. 

 

In accordance with the law in several countries, we must point out that all tarot readings given here are for entertainment purposes only, and no guarantee can be given as to the accuracy of a reading. The user is responsible for his/her own life choices and decisions. We are not qualified to give legal, financial, medical or any other advice, and we do not give advice. If you require advice of any kind you should seek a suitable licensed professional. By using this service you confirm that you are over 18 and that you understand and agree with these terms. If you are under 18 and/or you do not agree with these terms then you are not permitted to use this website. I do not collect any personal data on this site. This service is for over 18s only. Both I and the Academy of LivingReiki Therapies also hold the right to refuse to perform a reading if we feel that it will not be in your best interest or if the messages that are given may cause you to experience negative reactions to the messages which on occasions can cause sudden shifts in awareness and a need for life changes. 

 

Please also be aware that we set a cookie each time a reading is given; we do not store any personal details. 

 

IS THE ACADEMY OF LIVINGREIKI THERAPIES ACCREDITED 

 

At the Academy, we do not believe that being accredited by a company makes us any better than someone who is not accredited. Therefore you will never see links, badges or logos listed on the website. The need for recognition comes from the human ego which is something that I have freed myself from. The only company that I have been registered with to show that the teachings that I offer are genuine is the World Metaphysical Association. I have been a member of this accreditation provider for over a decade and am honoured that they allowed both myself and the Academy to join. 

 

* The World Metaphysical Association (W.M.A) - www.worldmeta.org

COOKIE COLLECTION POLICY FOR THE ACADEMY OF LIVINGREIKI THERAPIES AND DISCLAIMER 

 

The Academy of LivingReiki Therapies is committed to safeguarding your privacy. This is in compliance with the new General Data Protection regulation that came into force as of 25th May 2018. By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Privacy.

 

WHAT INFORMATION DOES THE ACADEMY COLLECT 

 

The Academy of LivingReiki Therapies collects and safely stores the information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and any purchase history that is made through the Academy of LivingReiki Therapies. We may use software tools to measure and collect session information, including page response times and the length of visits to certain pages. We also collect personally identifiable information (including name, email address and communications); payment details (including credit card information but we do not hold your credit card numbers or security codes). We will also hold on record any comments, feedback, product reviews, recommendations, and personal profile if one has been created. 

 

HOW DOES THE ACADEMY OF LIVINGREIKI THERAPIES COLLECTION YOUR INFORMATION 

 

When you conduct a transaction on our website, as part of the process, we collect the personal information that you give to us such as your name, address and email address. Your personal information will only be used for the reasons stated above. It will only be used for your transaction. Your details will never be given to any third-party organisations apart from our website platform (wix.com). As an extra safeguard, your information is always encrypted and is kept strictly confidential. 

 

WHY DO WE COLLECT THIS INFORMATION 

 

We collect such non-personal and personal information for the following purposes:

 

* To provide and operate the Services;

 

* To provide our users with ongoing customer assistance and technical support;

 

* To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;

 

* To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we may use to provide and improve our respective services; 

 

* To comply with any applicable laws and regulations.

 

HOW DOES THE ACADEMY STORE, USE, SHARE AND DISCLOSE INFORMATION AND VISITOR PERSONAL INFORMATION 

 

The Academy of LivingReiki Therapies is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. Wix.com will always store your data on secure servers behind a protected firewall. All direct payment gateways offered by the Academy of LivingReiki Therapies and Wix.com adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, Discover and PayPal. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

HOW DO WE COMMUNICATE WITH SITE VISITORS 

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email or through Newsletters which are sent via wix.com (shoutout) and MailChimp. You always have the option of unsubscribing from these services which can be done by clicking on the unsubscribe link at the bottom of the relevant newsletters. 

 

THE RIGHT TO BE FORGOTTEN 

 

If you wish to have your details removed and deleted from the Academy of LivingReiki Therapies, you need only ask. If you send this request to the Academy and wish to have the right to be forgotten we will remove your details and contact information from our files. In these circumstances, we will comply with any request, unless we need to retain certain information as a matter of law, such as transaction details. We will always remove as much information as we can, and you will not be contacted again. 

 

LEGAL DISCLAIMER 

 

For legal reasons, I am stating that all items for sale are strictly for entertainment purposes only. You agree to indemnify me from all liabilities & any expenses including lawyer’s fees arising from such claims based on your purchases. All items are for entertainment purposes only. The Academy of LivingReiki Therapies makes no claim as to the effectiveness of any item, or product purchased from this website. All services offered through the Academy of LivingReiki Therapies are not meant to replace medical advice. If you suffer from any medical conditions, you must always seek professional assistance prior to receiving any distant attunement or healing session. The Academy of LivingReiki Therapies will not take any responsibility for recommendations made and no guarantees issued towards the validity of information exchanged. Any distant attunement or healing session should only be used alongside traditional medical treatment and should not be viewed as a replacement. By receiving healing sessions empowerments or attunements, you are agreeing to indemnify the Academy and Jay Burrell from and against any and all claims of libel, defamation, and violation of rights of privacy or publicity and infringement of intellectual property or other rights. By accessing our web site, you agree not to redistribute the information found therein. We shall not be liable for any damages or costs of any type arising out of or in any way connected with your use of our services.