FREQUENTLY ASKED QUESTIONS 

 

ACADEMY OPEN HOURS 

 

Monday - Thursday (9am - 5pm) 

 

Friday - Sunday (The Academy is Closed) 

 

The Academy is also closed during every UK Holiday including Bank Holidays. 

 

 

HOW DO I PAY FOR MY ATTUNEMENTS 

 

The Academy of LivingReiki Therapies accepts payments through PayPal or Credit Card using the PayPal Guest Checkout or Stripe card services. If you use Stripe as your payment option, please be aware that your payment will take 3 working days to arrive in my account. This means that no attunements will be sent until your payment has cleared. Your credit card details will also be encoded meaning that I will not receive any information about your credit card. Your details will also not be shared with any 3rd party.  

WHEN WILL I RECEIVE MY MANUALS AND EMAIL REPLIES  

 

Attunement manuals are now given via automatic links so that you can download your manuals as soon as payment has been sent. The manual links will be located at the bottom of the "Thank You" email that you will receive when the payment process has been completed. All emails will be replied to within 2-3 days but I will always try to reply within the house but please allow up to 2 working days for a full reply to be sent. The Academy also asks that all emails which are sent to stick with the teachings that are being given. I ask this because of the number of students that I am teaching at any given time which can exceed 40-50 in a day. I also ask for students to honour my time as a teacher and understand that I am not always at the computer so I may occasionally reply to an email with a message that I am busy with clients who have booked themselves in for in-person healings or I am not available that day so a full reply will be sent the next working day. This is not dishonoring you as a student of the Academy, it is asking you to respect my time as a teacher to multiple students who all need my time to help them or reply to their emails. If any Email is sent which strays from the subject being taught or becomes violent, negative or accusatory I hold the right to withdraw your teachings and I will not reply to your email. The Academy also holds the right to refuse to offer attunements if we feel that the desired results will not be accepted or assimilated into your consciousness. This can be a result of emotional disorders or simply not honouring the teacher's time and energies which are given to every student who comes to the academy for their spiritual teaching. 

REFUNDS AND/OR ATTUNEMENT EXCHANGES {PLEASE READ CAREFULLY}

 

Due to the nature of online spiritual teaching, distant attunements, and with your manuals being delivered via an automatic downloadable link upon completion of your payment refunds are not given! If you have purchased a Lightarian Attunement with e-manual you can cancel your purchase but the payment for the e-manual will be deducted from your refund. The Consumer Rights Act 2015 is the official legislation in the UK which dictates that a mandatory 30 day period in which the seller (The Academy of LivingReiki Therapies) must offer a refund to a customer if the original downloadable product is faulty. This means if the emailed manual is corrupt and won't open and I am unable to issue a new e-manual that is working you are entitled to a refund. Proof of the e-manual not working must be supplied before a refund can be issued. Repairs and replacements must be offered first if the content of your original document/documents is deemed "faulty". Digital goods must be "of satisfactory quality, "fit for purpose" and "as described," according to the Act's legalese. 

If you purchase a duplicate attunement by mistake then a refund will be issued for the duplicated item within 24 hours but if you have purchased an attunement and simply change your mind then no refund is given. This is in accordance with the Consumer Rights Act of 2015! You must make sure that if you purchase an attunement from the Academy of LivingReiki Therapies you will uphold your side to the agreement of receiving the attunements that you have purchased. Paypal disputes will not be accepted and PayPal will not claim the refund on your behalf in these circumstances. 

 

If you have purchased an Advanced Package from the Academy in late 1990 and early 2000 but have not honoured your part of the agreement to receive your attunements in a timely manner, you will be contacted to see if you wish to proceed with the package. If you have changed your mind and no longer wish to proceed with the package, refunds are not given. This is due to the amount of time that has passed since the original purchase and the commitment that you made with the Academy when you signed up for the package. The Academy also holds the right to charge an administration fee of £50 per student to update their records if attunements have not been received for several years. 

 

DISTANT ATTUNEMENTS AND CERTIFICATION 

 

Distant Attunements are sent using the call-in method or via a real-time connection. I do also ask all students to please leave 24 hours from the time of purchase before requesting your attunement to be sent. This is to ensure that you have read through the manual provided and have had time to ask any questions that you have while also receiving a full reply to these questions. Unlike other teachers, I will not send your Attunements on the same day or at the same time as the manual is sent to you. At the Academy, we see this method of working as unprofessional and it does not build an energetic connection between the teacher and student for the attunement to take place. The Academy is not a re-selling website. We are a genuine Spiritual Teaching Academy where we hold your Spiritual Welfare at the forefront of our services! 

 

All Attunements must be requested within 30 days of your purchase. For International Students, please be aware that the Academy is located in the United Kingdom so this will have to be taken into consideration when arranging your attunement if a real-time connection is required. If you choose the call-in method, your distant Attunements will be set up on the date that we have arranged. All purchased Attunements that are sent using the call-in method will be set up between the hours of 9 am and 5 pm (GMT). If you are receiving a multi-leveled attunement you can request all levels to be sent at one time so that you can accept them at your convenience, but this is only available for call-in Attunements. If appointed time connections are requested, your Attunements will be sent on separate days so multiple dates will have to be arranged.

 

You (the student) are also responsible for keeping track of your attunements and attunement bookings. When an attunement is booked for a specific time and day, the attunement will be sent on that day. If for any reason, I am unable to send the attunement I will email you within 24 hours of the booking to request a new date be arranged. I am also not responsible for sending a reminder about your attunement. I again will send the attunement on the day that has been booked and I will email you within 24 hours of the attunement being sent to check in with you. The Academy of LivingReiki Therapies is not responsible if you forget about your attunement or do not make a physical note of the arranged day and time. If you forget to accept your attunement at any time or leave a period of time from purchase of the attunements to the requesting of your attunements to be sent you will be required to make an administration payment of 25% of the original price paid. 

Reattunements to a system that has already been sent will be charged to your Paypal account. The cost of any re-attunement is 50% of the original price that was paid. This applies to all attunements purchased from the Academy. 

 

Attunement certificates will be issued within 4-5 working days of your request for them to be issued. I kindly ask that certificates are not requested several weeks or months after your attunements are received. All certificates will come with a hand-signed signature and genuine lineage. Certificates for multi-leveled Attunements will be sent to you with the master level (after you have received all levels). If you have taken your attunement using the call-in method, you must email me after a maximum of 2-3 attunements have been called in. I will not accept certificate requests for more than 3 certificates at any given time. You must also send me your full name, the attunements received, date of acceptance for your certificate to be issued. Duplicate certificates will require an administration fee of £1 per certificate to be paid in full before any duplicate is given. Your emailed certificate will be professionally designed to state your connection to your received attunement. No alteration to the wording or design is permitted or offered!

WHAT WILL U EXPERIENCE DURING MY DISTANT ATTUNEMENT 

 

Attunements are a unique event for every person so no one will ever experience the same thing. Some people will sense energies more than others. Some students will be given visuals of Colourful Lights, Spirit Guides, Animal Guides, loved ones who have crossed over, Ascended Masters or visions of Beautiful Landscapes. There are however times when nothing is seen or felt. This will quite often worry the recipient of the attunement resulting in a deep inner concern that they have not been attuned. I would like to promise you now that if this occurs it never means that you have not been attuned or that the energies were not received. At times, an attunement will enter into your consciousness with a whisper of energy due to personal situations you might be experiencing at that time which needs to be cleared and resolved before the energies will manifest within your life. At other times, the energies will simply flow into your Etheric Background so that they can slowly filter through your consciousness over a period of days, weeks or even months after the main attunement is accepted. Always remember that energy is an intelligent force and simply intending for the Energetic Vibrations to enter into your life is all that is needed. 

 

If re-attunement is requested, these can be sent but there is an administration fee of 25% of the original price that you paid for the re-attunement to be sent. This is asked to cover my time to re-book the attunement for a 2nd time into my diary. Attunements work, whether you feel them or not so please make sure that the re-attunement is needed before requesting one to be sent! 

THE RIGHT TO REFUSE TEACHING AND/OR SERVICES TO SOMEONE 

Under UK law, the Academy of LivingReiki Therapies has the right to refuse teaching to individuals if we feel that the services provided will be taken out of context or used to either cause physical harm to themselves or others. By this, it is stated that if an individual will use the services to try to cure or heal a chronic condition such as cancer and refuse all medical treatment then refusal to work with the individual is justified. The same law applies to the refusal of offering services to individuals if they are known to cause trouble or to abuse their legal status as a customer to receive paid services only to then file for a refund after services and/or documentation has been given to them. The Academy of LivingReiki Therapies holds these rights and we kindly ask that they be respected. Any harassment or defamation of character resulting in the refusal to offer services to someone can occasionally be escalated to criminal charges being made against the individual who is responsible for the harassment or defamation of character. 

TAROT READING DISCLAIMER 

 

It is a legal requirement that I include a disclaimer with regards to Tarot Readings. 

 

In accordance with the law in several countries, we must point out that all tarot readings given here are for entertainment purposes only, and no guarantee can be given as to the accuracy of a reading. The user is responsible for his/her own life choices and decisions. We are not qualified to give legal, financial, medical or any other advice, and we do not give advice. If you require advice of any kind you should seek a suitable licensed professional. By using this service you confirm that you are over 18 and that you understand and agree with these terms. If you are under 18 and/or you do not agree with these terms then you are not permitted to use this website. I do not collect any personal data on this site. This service is for over 18s only. Both I and the Academy of LivingReiki Therapies also hold the right to refuse to perform a reading if we feel that it will not be in your best interest or if the messages that are given may cause you to experience negative reactions to the messages which on occasions can cause sudden shifts in awareness and a need for life changes. 

 

Please also be aware that we set a cookie each time a reading is given; we do not store any personal details. 

 

IS THE ACADEMY OF LIVINGREIKI THERAPIES ACCREDITED 

 

The Academy is fully accredited with the following company:

 

* The World Metaphysical Association (W.M.A) - www.worldmeta.org

COOKIE COLLECTION POLICY FOR THE ACADEMY OF LIVINGREIKI THERAPIES AND DISCLAIMER 

 

The General Data Protection Regulation (GDPR), which comes into force on May 25th, 2018, aims to protect your fundamental right to privacy and the protection of personal data. This regulation affects any entity (including websites) that processes your personal data. 

 

WHAT INFORMATION DOES THE ACADEMY COLLECT 

 

The Academy of LivingReiki Therapies collects and safely stores the information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and any purchase history that is made through the Academy of LivingReiki Therapies. We may use software tools to measure and collect session information, including page response times and the length of visits to certain pages. We also collect personally identifiable information (including name, email address and communications); payment details (including credit card information but we do not hold your credit card numbers or security codes). We will also hold on record any comments, feedback, product reviews, recommendations, and personal profile if one has been created. 

 

HOW DOES THE ACADEMY OF LIVINGREIKI THERAPIES COLLECTION YOUR INFORMATION 

 

When you conduct a transaction on our website, as part of the process, we collect the personal information that you give to us such as your name, address and email address. Your personal information will only be used for the reasons stated above. It will only be used for your transaction. Your details will never be given to any third-party organisations apart from our website platform (wix.com). As an extra safeguard, your information is always encrypted and is kept strictly confidential. 

 

WHY DO WE COLLECT THIS INFORMATION 

 

We collect such non-personal and personal information for the following purposes:

 

* To provide and operate the Services;

 

* To provide our users with ongoing customer assistance and technical support;

 

* To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;

 

* To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we may use to provide and improve our respective services; 

 

* To comply with any applicable laws and regulations.

 

HOW DOES THE ACADEMY STORE, USE, SHARE AND DISCLOSE INFORMATION AND VISITOR PERSONAL INFORMATION 

 

The Academy of LivingReiki Therapies is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. Wix.com will always store your data on secure servers behind a protected firewall. All direct payment gateways offered by the Academy of LivingReiki Therapies and Wix.com adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, Discover and PayPal. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

HOW DO WE COMMUNICATE WITH SITE VISITORS 

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email or through Newsletters which are sent via wix.com (shoutout) and MailChimp. You always have the option of unsubscribing from these services which can be done by clicking on the unsubscribe link at the bottom of the relevant newsletters. 

 

THE RIGHT TO BE FORGOTTEN 

 

If you wish to have your details removed and deleted from the Academy of LivingReiki Therapies, you need only ask. If you send this request to the Academy and wish to have the right to be forgotten we will remove your details and contact information from our files. In these circumstances, we will comply with any request, unless we need to retain certain information as a matter of law, such as transaction details. We will always remove as much information as we can, and you will not be contacted again. 

 

LEGAL DISCLAIMER 

 

For legal reasons, I am stating that all items for sale are strictly for entertainment purposes only. You agree to indemnify me from all liabilities & any expenses including lawyer’s fees arising from such claims based on your purchases. All items are for entertainment purposes only. The Academy of LivingReiki Therapies makes no claim as to the effectiveness of any item, or product purchased from this website. All services offered through the Academy of LivingReiki Therapies are not meant to replace medical advice. If you suffer from any medical conditions, you must always seek professional assistance prior to receiving any distant attunement or healing session. The Academy of LivingReiki Therapies will not take any responsibility for recommendations made and no guarantees issued towards the validity of information exchanged. Any distant attunement or healing session should only be used alongside traditional medical treatment and should not be viewed as a replacement. By receiving healing sessions empowerments or attunements, you are agreeing to indemnify the Academy and Jay Burrell from and against any and all claims of libel, defamation, and violation of rights of privacy or publicity and infringement of intellectual property or other rights. By accessing our web site, you agree not to redistribute the information found therein. We shall not be liable for any damages or costs of any type arising out of or in any way connected with your use of our services.