Frequently Asked Questions
Academy Opening Times
Monday - Thursday (9am - 5pm)
Friday - Sunday (The Academy is Closed)
The Academy is also closed during every UK Holiday including Bank Holidays.
How do I pay for my Distant Attunement and Healing Sessions?
The Academy of LivingReiki Therapies accepts payments through PayPal or Credit Card using the PayPal Guest Checkout option. Your Card information is encoded and will only be kept on PayPal's database. Your information will not be shared with the Academy or 3rd party.
When will I receive my Manual and replies to my Emails?
Attunement manuals are now given via automatic links so that you can download your manuals as soon as payment has been sent. The manual links will be located at the bottom of the Thank You email that you will receive when the payment process has been completed. Emails will be replied to within 24-48 hours of them being received. I will always try to reply the same day but please allow up to 2 working days for a full reply to be sent. The Academy also asks that all emails which are sent to you do not exceed more than 100 words per email and that each email is strictly kept to the teaching that is being given. This is asked so that we can give every student who comes to the Academy our full attention. If any Email is sent which strays from the subjects which are outside of your existing teaching, then you will be asked to look at the Spiritual Consultation Support which is available through the Academy of LivingReiki Therapies. The Spiritual Consultations will help me to address any question or questions that you have which are outside of your current Spiritual Training. This does not affect any questions that are asked about a specific Attunement or query if you have one as long as the query or question does not exceed the specified number of words per email.
Attunement Refunds and Exchanges
Due to the nature of spiritual training and with your manuals being delivered to you via automated link after payment has been sent no refunds are offered. If you purchased an Advanced Package in late 1990 and early 2000 but have not held your part of the agreement to receive your attunements in a timely manner, you will be contacted to see if you wish to proceed with the package that has been purchased. Again, no refunds are offered due to the commitment that you made when you signed up for the package. The Academy also holds the rights to charge an administration fee of £50 per student to update their records if attunements have not been received for several years. If a new PDF document is needed which you will have received at the time of purchase, another fee of £15 will be required to cover the time and costs of writing these up for you. All payments are to be sent via PayPal using friends and family option. If you purchase a duplicate attunement by mistake then a refund will be issued within 24 hours. For this reason, please make sure that the correct Attunement Manual is chosen at the time of purchase!
Distant Attunements and Certification
Distant Attunements are sent using the call-in method or via a real-time connection. I do also ask all students to please leave 24 hours from the time of purchase before requesting your attunement to be sent. This is to ensure that you have read through the manual provided and have had time to ask any questions that you have while also receiving a full reply to these questions. Unlike other teachers, I will not send your Attunements on the same day or at the same time as the manual is sent to you. At the Academy, we see this method of working unprofessional and it does not build an energetic connection between the teacher and student for the attunement to take place. The Academy is not a re-selling website. We are a genuine Spiritual Teaching Academy where we hold your Spiritual Welfare at the forefront of our services! All Attunements must be requested within 30 days of your purchase. For International Students, please be aware that the Academy is located in the United Kingdom so this will have to be taken into consideration when arranging your attunement if a real-time connection is required. If you choose the call-in method, your distant Attunements will be set up on the date that we have arranged. All purchased Attunements that are sent using the call-in method will be set up between the hours of 9am and 5pm (GMT). If you are receiving a multi-levelled attunement you can request all levels to be sent at one time so that you can accept them at your convenience, but this is only available for call-in Attunements. If appointed time connections are requested, your Attunements will be sent on separate days so multiple dates will have to be arranged for them to be sent to you.
You are also responsible for making a note of your attunement booking as I am not always able to send reminders of the booking on the dates that were arranged. The Academy of LivingReiki Therapies is not responsible if you forget about your attunement or do not make a physical note of the arranged time. If you forget to accept your attunement at any time or leave a period of time from purchase of the attunements to the requesting of your attunements to be sent you will be required to make an administration payment of 25% of the original price paid.
Attunement Certification is given after your Distant Attunement has been received and we have corresponded to ensure that you are happy with the connection to your chosen attunement. I ask that you please request for your attunement to be sent straight away after the attunement has been received. Certificates should not be requested several weeks or months after the attunement has been received. All certificates will come with a hand signed signature and genuine lineage which can be found at the bottom of your certificate. Certificates for multiple levelled Attunements will be sent to you with the master level. If you have taken your attunement using the call-in method, you must email me after the attunement/Attunements have been received with the full name and date of acceptance plus your full legal name. Duplicate certificates will require an administration fee of £1 per certificate to be paid in full before any duplicate is given. Your emailed certificate will be professionally designed to state your connection to your received attunement. No alteration to the wording or design is permitted or offered!
Please also also up to 5 working days from requesting your certificates to your emailed certificates being sent to you. I reiterate that all students request their certificates to be sent within 24 hours after they receive their attunements and they do not request for multiple certificates to be sent at one time. Any request for multiple certificates to be issued at one time can be refused if too many have been asked for at one time or several weeks or months have passed since your attunement was received. In these cases you will only receive the lineages for the requested systems. Please only request 1-2 certificate at a time.
What will I experience during a Distant Attunement?
Attunements are a unique event for every person so no one will ever experience the same thing. Some people will sense energies more than others. Some students will be given visuals of Colourful Lights, Spirit Guides, Animal Guides, loved ones who have crossed over, Ascended Masters or visions of Beautiful Landscapes. There are however times when nothing is seen or felt. This will quite often worry the recipient of the attunement resulting in a deep inner concern that they have not been attuned. I would like to promise you now that if this occurs it never means that you have not been attuned or that the energies were not received. At times, an attunement will enter into your consciousness with a whisper of energy due to personal situations you might be experiencing at that time which needs to be cleared and resolved before the energies will manifest within your life. At other times, the energies will simply flow into your Etheric Background so that they can slowly filter through your consciousness over a period of days, weeks or even months after the main attunement is accepted. Always remember that energy is an intelligent force and simply intending for the Energetic Vibrations to enter into your life is all that is needed.
If re-attunement is requested, these can be sent but there is an administration fee of 25% of the original price that you paid for the re-attunement to be sent. This is asked to cover my time to re-book the attunement for a 2nd time into my diary. Attunements work, whether you feel them or not so please make sure that the re-attunement is needed before requesting one to be sent!
Is the Academy of LivingReiki Therapies Accredited?
The Academy is fully accredited with the following company:
* The World Metaphysical Association (W.M.A) - www.worldmeta.org
The General Data Protection Regulation (GDPR), which comes into force on May 25th, 2018, aims to protect your fundamental right to privacy and the protection of personal data. This regulation affects any entity (including websites) that processes your personal data.
What type of Information does the Academy of LivingReiki Collect?
The Academy of LivingReiki Therapies collects and safely stores the information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and any purchase history that is made through the Academy of LivingReiki Therapies. We may use software tools to measure and collect session information, including page response times and the length of visits to certain pages. We also collect personally identifiable information (including name, email address and communications); payment details (including credit card information but we do not hold your credit card numbers or security codes). We will also hold on record any comments, feedback, product reviews, recommendations, and personal profile if one has been created.
How does the Academy of LivingReiki Therapies collect your information?
When you conduct a transaction on our website, as part of the process, we collect the personal information that you give to us such as your name, address and email address. Your personal information will only be used for the reasons stated above. It will only be used for your transaction. Your details will never be given to any third-party organisations apart from our website platform (wix.com). As an extra safeguard, your information is always encrypted and is kept strictly confidential.
Why do we collect such personal information?
We collect such non-personal and personal information for the following purposes:
* To provide and operate the Services;
* To provide our users with ongoing customer assistance and technical support;
* To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;
* To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we may use to provide and improve our respective services;
* To comply with any applicable laws and regulations.
How does the Academy of LivingReiki Therapies store, use, share and disclose your site visitors' personal information?
The Academy of LivingReiki Therapies is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. Wix.com will always store your data on secure servers behind a protected firewall. All direct payment gateways offered by the Academy of LivingReiki Therapies and Wix.com adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, Discover and PayPal. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do you communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email or through Newsletters which are sent via wix.com (shoutout) and MailChimp. You always have the option of unsubscribing from these services which can be done by clicking on the unsubscribe link at the bottom of the relevant newsletters.
The Right to be forgotten.
If you wish to have your details removed and deleted from the Academy of LivingReiki Therapies, you need only ask. If you send this request to the Academy and wish to have the right to be forgotten we will remove your details and contact information from our files. In these circumstances, we will comply with any request, unless we need to retain certain information as a matter of law, such as transaction details. We will always remove as much information as we can, and you will not be contacted again.
For legal reasons, I am stating that all items for sale are strictly for entertainment purposes only. You agree to indemnify me from all liabilities & any expenses including lawyer’s fees arising from such claims based on your purchases. All items are for entertainment purposes only. The Academy of LivingReiki Therapies makes no claim as to the effectiveness of any item, or product purchased from this website. All services offered through the Academy of LivingReiki Therapies are not meant to replace medical advice. If you suffer from any medical conditions, you must always seek professional assistance prior to receiving any distant attunement or healing session. The Academy of LivingReiki Therapies will not take any responsibility for recommendations made and no guarantees issued towards the validity of information exchanged. Any distant attunement or healing session should only be used alongside traditional medical treatment and should not be viewed as a replacement. By receiving healing sessions empowerments or attunements, you are agreeing to indemnify the Academy and Jay Burrell from and against any and all claims of libel, defamation, and violation of rights of privacy or publicity and infringement of intellectual property or other rights. By accessing our web site, you agree not to redistribute the information found therein. We shall not be liable for any damages or costs of any type arising out of or in any way connected with your use of our services.